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1.About product quality
In international trade, the highest concern of our business partners is the quality of our products. On the basis of clear quality standards, we send the sample to the customer to check the quality. After confirming the sample, we will purchase the raw materials and accessories according to the confirmed sample. We will inform the processing factory of the technical specifications and crafts, and improve the consignment of processing. We dispatch technical guidance to the production site during the production process, have them inspect each process, and in particular, strictly carry out quality inspection of the first product. If there is no problem, it will be put into lot production. We also carry out patrols. If a problem occurs, investigate the cause on the spot and fix it. After packing, we will inspect the quality of products, the number of shipments, the quality of boxes, etc. as a sampling inspection before shipping. After confirming that there is no problem, we will ship it.
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2.About delivery date
It is said that Japanese companies rarely make inventory, and once a delivery date is set, it is strictly adhere to. According to the determined delivery date, We determine the processing time of raw materials and accessories ,and communicate the commissioned production plan. We will inspect the progress of production on time. In case of any problems, we will contact you immediately to ensure that you can ship on time.
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3.About the price
Besides quality and delivery, price is also a customer’s concern. We not only have our own production plant, but we also have related companies that cooperate for many years. All raw materials and auxiliary materials are purchased from related companies with good quality and low price. Most of the ordered products are produced at our own processing factory, but some are processed by cooperating production companies. Therefore, we have low processing costs and the estimates are not high in the industry.
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4.After-sales service
Since our founding in 1997, we have maintained trading relationships with a large number of business partners. Before the outbreak of the new coronavirus, our business partners always come to us for ordering negotiations, and we also always ask our business partners about quality and usage status. 24 years, the most common problem with customer feedback is cardboard breakage. In response to this problem, we will strengthen the strength of the cardboard while devising ways to prevent it from swelling and becoming empty. We will strengthen the management of transportation by submitting a request to the transportation company to send a photograph of the shipping situation.
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